Shipping policy

 

 

 

Shipping Policy

 


BrewGoEspresso


Last Updated: [12.11.2025]


At BrewGoEspresso, we are committed to delivering your portable espresso machine safely and efficiently worldwide.


Because we work with trusted international fulfillment partners, please review the shipping terms below before placing your order.

 

 

 

1. Order Processing Time

 


All orders are processed within 1–3 business days.


Once your order has been processed, you will receive a shipping confirmation email with tracking information.


Orders cannot be modified or canceled once they enter processing.

 

 

 

2. Estimated Delivery Times

 


Delivery times vary by location.


Typical delivery windows:

 

  • United States: 7–15 business days

  • Europe: 7–15 business days

  • Canada & Australia: 10–18 business days

  • Rest of World: 10–20 business days

 


Please note:


Delivery times are estimates and not guarantees.


Shipping may be affected by customs clearance, courier delays, weather conditions, or peak season demand.


Delays caused by external logistics providers are outside our control and are not grounds for refunds while the package is in transit.

 

 

 

3. Tracking Information

 


All orders include tracking.


Once shipped, customers are responsible for monitoring tracking updates.


If tracking shows “Delivered,” we consider the order successfully fulfilled.


If you believe there is an issue with delivery, contact us within 5 days of delivery confirmation.

 

 

 

4. Incorrect Address Policy

 


Customers are responsible for providing accurate shipping information at checkout.


If an incorrect or incomplete address is provided:

 

  • We are not responsible for lost shipments.

  • Reshipping fees may apply.

  • Return-to-sender fees will be deducted from any refund.

 


Please double-check your shipping details before completing your purchase.

 

 

 

5. Customs, Duties & Taxes

 


International orders may be subject to customs duties, taxes, or import fees.


These charges are the responsibility of the customer.


Failure to pay customs duties that results in returned or abandoned packages will result in shipping fees being deducted from any refund.

 

 

 

6. Lost Packages

 


If tracking has not updated for an extended period:

 

  • Contact us for assistance.

  • We will investigate with the shipping carrier.

 


A package is considered lost only after official confirmation from the carrier.


We may offer a replacement or refund at our discretion after carrier confirmation.

 

 

 

7. Refused or Unclaimed Packages

 


If a package is:

 

  • Refused at delivery

  • Not collected

  • Returned due to unpaid customs

 


Any return shipping, storage, or redelivery fees will be deducted from the refund.

 

 

 

8. Multiple Item Orders

 


Some orders may ship separately depending on warehouse availability.


You may receive multiple tracking numbers.

 

 

 

9. Fraud Prevention & Delivery Confirmation

 


For security purposes:

 

  • We reserve the right to request address verification.

  • High-value orders may require signature confirmation.

  • Orders flagged as high-risk may be canceled and refunded.

 


We maintain shipment documentation and delivery confirmation for all orders.